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Services

Cancellation, Payments, and Scheduling

Cancellation:

~ Easy to do!  Cancellation or appointment adjustment can be made by either party by email prior to 24 hours of the appointment window.  

~ Cancellation fee of $35 will apply if not canceled within 24 hours.  Emergencies may be an exception with 12 hours for emergencies. 

Payments & Billing:

See Payment page.


All cost reimbursements are required if supplies, orders, or shopping were done on the customers' behalf to complete a scheduled project or task.  If an appointment or scheduled event is canceled,  The client is still responsible for reimbursement of all costs.  If supplies are returned, a fee for return handling, restocking, shipping, and transport will be applied plus a 1-hour minimum charge.     

Scheduling:

~ One-Time Task/Appointment or Repeat Task Schedule available.  

~ Schedule assisting service 1-2 weeks before the service is needed.  If a large project, allow more time. 

- Not available for emergency services.  

- If online shows "no opening" email to see if there is any availability. 

~ Customer will receive a confirmation email with opening availability and confirmation of service accepted..    

Scheduling Guarantee:

Assisting service must be requested 7 days prior to needed service.  Set dates and times are not guaranteed until the customer receives a confirmation email.  

Special Travel:

~ Remote assisting only.  

~ Travel outside the Monterey Peninsula is not available at this time.  

~ If special travel is approved, a fuel fee will apply plus the time of travel at hourly rate.  

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